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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I have the email and the password. I attempted to log in on same laptop that I always use. Now all of a sudden I have to enter a 2 step verification code. The email address is no long in existence so I can't receive the code. I managed to get to the form that asked security questions, and I believe I answered all correctly except for one question: year and month you signed up. Well, that was over 15 years ago. I have NO idea what year or month. There HAS to be a way to open this again as I desperately need some personal legal documents that are inside the drop box. Since I can't get the email address back again, how can I access my dropbox again?
Rich
Super User II
Super User II
nr5166 wrote:
Now all of a sudden I have to enter a 2 step verification code. The email address is no long in existence so I can't receive the code.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
