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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
How can I get into my old Dropbox account when I can't get into my Gmail account for the 6 digit code
Rich
Super User II
Super User II
Breeze wrote:
How can I get into my old Dropbox account when I can't get into my Gmail account for the 6 digit code
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Also consider that if you haven't signed into the account in more than a year, it may have been deleted due to inactivity.
