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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I had a good few basic Dropbox accounts set up under the email addresses that I never had access to or those emails did not exist. I would always be able to log into the Dropbox accounts till I took a good year away from using those Dropbox accounts. Now it requires me to receive verification codes to those emails that are basically non existant. Is there any way around this verification issue ? How can I bypass the 2 step verification process if I have no access to those email accounts ? Is there a solution at all ?
- Hannah
Dropbox Staff
Hey Hypochondriac, thanks for reaching out to us.
Access to the email address associated with an account is required in order to regain access, but I would suggest reaching out to our support team directly about this.
To do so, open a private browsing/incognito window on your browser, go to this page, fill out the form and submit your request.
I hope this helps, but if you have any questions, let us know.
