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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hello All,
I have a Dropbox account but I used my work email as the contact. I have since been made redundant from that job and no longer have access to the email, so trying to log in, and it asks for a security code, which of course is sent to that email.
any suggestions.
Cheers Tim
- Rich
Super User II
TIM70 wrote:
I have a Dropbox account ... and no longer have access to the email, so trying to log in, and it asks for a security code, which of course is sent to that email.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.
