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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
- I had created an account in Dropbox two years ago i lost my gmail account unfortunately now recently i tried to access my dropbox account for some photos i remember the password and email but it asks me for 6 digit code sent to an email which i bo longer have access to
- Rich
Super User II
Dar5 wrote:
tried to access my dropbox account for some photos i remember the password and email but it asks me for 6 digit code sent to an email which i bo longer have access toYou can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Hello, I have a problem, which is that I cannot log in to my accounts because it asks me for the security code. Please please send an update to stop the security code.
- Hello, I have a problem, which is that I cannot log in to my accounts because it asks me for the security code.
- Hi Walter,
My accounts are only for Dropbox, meaning they are not regular e-mail, meaning I usually write the e-mail in Dropbox and only enter the password, and thus I am able to log into my account. This problem occurred last November but after the update the problem was resolved. Currently, when I enter the password, a window appears in which it says(we sent a code to your account) , but since my accounts are for Dropbox only, I do not receive anything. Please stop requesting the security code by updating.
I have/had a Dropbox account connected to an email address at my previous employer. Since I have a new job, I no longer have access to that email account, which means I can't get the verification code that is sent out when I'm trying to log in to the Dropbox account. Is there a way to get around this?
Many thanks in advance!/Jörgen
- Nancy
Dropbox Staff
Hey Jan_Jorgen! Does my suggestion here help?
If not, please log a ticket with our support team directly:
Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.
Go to this page, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here.
Hi Nancy
Finally I'm picking up this issue with my Drop Box account again. Here is the ticket number I got from support yesterday: 23480121.
Can you help me further?
Kindly, Jörgen
DISCONTINUED EMAIL: my dropbox app on my phone just got wiped out. I am trying to restore it however the email with which I first created Dropbox a three years ago no longer i.e. I am not getting the 2 step verification code to sign in - what do I do?
- Walter
Hi there selbysworld - sorry to hear about this.
Can you please clarify if you have access to the email address that's associated with your Dropbox account or if it's been closed, if you can somehow regain access or re-create it to receive the code to sign into your account?Also, are you referring to a 2FA code or one-time code perhaps?
Let us know more and we'll take it from there.
2FA. It's an old email that is closed. Can you assist?
It seems there are a number of people having the same issue that we no longer have access to the original email account associated with our dropbox account. I have not seen the issue resolved. I have a lot of files on that account that I need access to. The answer the issue cannot be " we cannot do anything to help"! Id like to speak to someone in support about this
- Jay
Hi sconvey, please could you follow these steps to contact the support team regarding this matter.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Hello,
I have an old account under an old work email that was deactivated when I got left the company. I still remember the email and password, but since it's been so long DropBox sends a 6 digit verification code to that email that I need to enter before I sign in. Obviously I'm not able to access that email/code.
How can I gain access to that old account, or at least just the photos on it? I don't really need the account just the photos that were there.
Much thanks,
Oscar
I am Himanshu, a user of your Dropbox service
I have my ID- [removed per the Community's Guidelines] and password. While login in it sends
a 6 digit code but this email id no longer exists and i cant enter that code because i am not receiving it.
Kindly help me recover my data and help me with this issue.
Regards
Himanshu Patil
- Walter
Hi there Himanshu Patil - sorry to hear you're having issues with this.
Are you perhaps able to re-create the email address to regain access to your Dropbox account?
Let us know and we'll take it from there.
Hello Walter
I tried recreating same email address, but was not possible.
Is there any other way?.
I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.
Kindly help.
Himanshu
- Team have Been amazing but I need a be support ticket
I have no access to my emails so can not access my 6 digit code- Hannah
Hey Jimi14, sorry to see you're having trouble.
To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request.
Once you have a ticket number, please send it to us here as well.
I hope this helps!
- Hi Hannah I thought this was it
Do you mean as the bot ?
- My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access
- Rich
Jimi14 wrote:
My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to accessIt's unlikely that you'll be able to gain access to the account without access to your email address. Your best option would be to contact your email provider to see if they can reactivate your email address so you can receive the code.
Otherwise you can try to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi thank you I will try log in issues and contact the team
