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Forum Discussion

New member | Level 2

2 years ago

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

Sam DBX
11 months ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Nate4
Explorer | Level 3
12 months ago
Fixed for me (business account):

Business account only allows for 1 machine to sign into dropbox and user was recieving this error on his new laptop. I (IT/dropbox admin for our company) signed him out of his old machine via the dropbox admin console. Once I did that he was immediately able to sign in again on his new laptop.

Ask your dropbox/IT person to go into the admin console and sign you out of all your devices, then try again.
If you have a personal account, go into your settings and sign yourself out of any old devices and try again.

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