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Forum Discussion

KevBrat's avatar
KevBrat
Explorer | Level 3
6 months ago

Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

Hi, I'm trying to login to one of my DB account. I rmbr my password for this, but it then sent a 2 factor authentication to a redundant email address. Is there any way to recover this?  Thanks
Account Access
Dropbox Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi KevBrat, thanks for messaging the Community!

 

Are you able to access or recreate that email address at all?

 

This will help me to assist further!

  • KevBrat's avatar
    KevBrat
    Explorer | Level 3
    6 months ago

    Hi, I can't access the email address unfortunately. it's an old work email which I'm now locked out of?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey KevBrat, just to clarify, and make sure we're on the same page it sounds like you're referring to our one-time security code, right? 

       

      I'm saying that because you mentioned 2FA, which can be sent either via a mobile app or text message. 

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