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Forum Discussion

KevBrat's avatar
KevBrat
Explorer | Level 3
6 months ago

Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

Hi, I'm trying to login to one of my DB account. I rmbr my password for this, but it then sent a 2 factor authentication to a redundant email address. Is there any way to recover this?  Thanks
Account Access
Dropbox Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi KevBrat, thanks for messaging the Community!

 

Are you able to access or recreate that email address at all?

 

This will help me to assist further!

KevBrat's avatar
KevBrat
Explorer | Level 3
6 months ago

Hi, I can't access the email address unfortunately. it's an old work email which I'm now locked out of?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey KevBrat, just to clarify, and make sure we're on the same page it sounds like you're referring to our one-time security code, right? 

     

    I'm saying that because you mentioned 2FA, which can be sent either via a mobile app or text message. 

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