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Forum Discussion
Complaint Regarding Support Ticket #24753768
I am writing to express my deep dissatisfaction with the handling of my recent support request (Ticket Number: 24753768). My experience with your customer service has been exceptionally frustrating, ...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our Community today, anonymous.
I was able to locate your support ticket in our system and I’ve left an internal note on your behalf, so that our team can also see your comments here and take them into account.
As for the issue you’re experiencing with the one-time code, can you please clarify what you see exactly when trying to sign in to the Dropbox account now (after the security code requirement has been lifted) in order to delete it?
In general, please keep in mind that our support team has an average response time of one business day due to their workload, so it may not always be possible to reply back immediately.
Now, regarding your question about your Dropbox account’s inactivity, I’m afraid I can’t provide much either as this is a public forum and we don’t have any account visibility here in order to access such info. So, in this case, I’d definitely recommend waiting for our team’s reply on that.
Hope this clarifies things a bit and please let me know once you have more info regarding accessing your Dropbox account.
Thanks!
There is a mistake in my post.
Now I do not want to regain the access to my account.
I just want to re-enable the one-time verification code in case of Internet Piratage.
and That will spare me some time to contact the email provider.
Could you please also pass on this message to your team?
- Nancy
Thanks for clarifying that, anonymous! I will certainly pass this to our team and they'll take it from there.
I can see you've also created a separate thread in the meantime, so I'll check your comments there, too.
Your team has not replied to me since 11:27 PM PST yesterday.
This has already exceeded one working day.
Is there a higher-level customer service representative who can take over my case and re-enable the code immediatly?- Nancy
I’ve gone ahead and relayed all of your updated comments to our team (I’ve also spammed the other post in the meantime as we need to have everything in one place/thread on the forum for consistency reasons - please rest assured though that the new info you’ve sent over has been passed to them).
They’ll review all the details and get back to you as soon as possible.
when will you team reply to me? there must be a time frame.
- Nancy
I’m afraid I can’t provide an exact time frame. Please rest assured though that they’ve received everything you’ve shared and they’ll reply as soon as possible.
