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Forum Discussion
Dropbox account disappeared after signing in with Gmail
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Thanks.
I never had a Dropbox g-mail account but maybe I didn't use it in one year. Does Dropbox delete an account.
Why do they say that I have a g-mail account? But not with my files.
Rich
Super User II
Super User II
ulfthai wrote:
Why do they say that I have a g-mail account? But not with my files.
You (or someone) must have created it. Dropbox can't just change the email on your account.
These are some of messages Dropbox sent to my hotmail address. I think they prove that I earlier was connected to Dropbox with my hotmail address.
- Hannah
Dropbox Staff
Hey ulfthai, would you mind clarifying where you see that you have a Dropbox account associated with a Gmail address?
A screenshot would definitely help! Just make sure to hide your personal info on the screenshot.
Also, when you try to login using your Hotmail address, what do you see?
I have the same prioblem. For many years I signed in with my hotmail account. then I heard about using a gmail signin. Now, I cannot see or use the 95% of my emails which used hotmail.com as an address. Wish I had never heard of using a gmail addresss, and I do not know how to proceed to get back to my hotmail address. at least it worked well for me.
Thank you for any suggestions. [personal information removed per the Community's Guidelines]
