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jabbaar's avatar
jabbaar
New member | Level 2
7 months ago

Dropbox asked me to change my password but the link wasn't sent

Dropbox ask me to change my password and I attempted to but the link wasn't sent. Now I can't get into my account to access my files and its EXTREMELY FRUSTATING. 

Account Access
Dropbox Passwords
Passwords
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey jabbaar, sorry to hear about this.

     

    I understand you received the password reset email, but it didn't contain the reset link?

     

    If so, could you try resetting your Dropbox password by following these steps? 

    If you'd like to reset your Dropbox Sign password instead, you can use these steps.

     

    Let me know how it goes.

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