Forum Discussion

Xanlithe's avatar
Xanlithe
Explorer | Level 3
2 years ago
Solved

Can't sign in to W11 app (new computer).

Here's the msg I get. 

 

 

Tried uninstalling, restarting computer, etc. Works fine on my W11 laptop and my W10 computer.

 

Never get a sign in screen, just flickers for a fraction of a second whether I use sign in or create a new account...

desktop
Install
Setting up the apps
Windows
    • Xanlithe's avatar
      Xanlithe
      Explorer | Level 3
      2 years ago

      I am on a Basic plan with 3 other devices linked. I unlinked one of them, leaving 2. It did not fix the issue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, Xanlithe.

         

        Is it possible that you have some kind of security app, like an antivirus, firewall, VPN etc. that might be affecting Dropbox?

         

        If so, can you temporarily disable them, to see if it helps?

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