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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this here, bva974!

 

Do you receive this error message right after inserting your Dropbox password or before that? 

 

Can you please open an incognito window on your browser instead, and give this one more try? 

 

Let me know what happens.

bva974's avatar
bva974
Helpful | Level 5
2 years ago
Hi,
Right after.
I tried in incognito mode. Do not work.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know, bva974.

     

    Can we send you an email, so we can look into this internally?

    • bva974's avatar
      bva974
      Helpful | Level 5
      2 years ago

      Yes please

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bva974, I've sent you an email, please could you reply to it when you get a chance.

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