We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
Error Messages
Security
Web
Longwayround's avatar
Longwayround
Explorer | Level 3
2 years ago
I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

    • Longwayround's avatar
      Longwayround
      Explorer | Level 3
      2 years ago
      Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!