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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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prestong777888's avatar
prestong777888
Explorer | Level 3
12 months ago
Dropbox will not allow me to delete my account. The message says I have an active apple subscription, but that is incorrect. My free trial ended December 2, 2023.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi again, prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.

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