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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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deletemeplease's avatar
deletemeplease
New member | Level 2

Hello,

I am trying to delete my account and I keep getting error 500.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Sorry to hear about this, deletemeplease.

 

Have you tried from a different browser or a private browsing window to see if that helps?

  • deletemeplease's avatar
    deletemeplease
    New member | Level 2
    11 months ago

    Hello,
    Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      I see, thanks for the update, deletemeplease.

       

      In this case, can we send you an email, so we can take a deeper look into the issue?

      • deletemeplease's avatar
        deletemeplease
        New member | Level 2
        11 months ago

        Yes please

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