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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
2 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
Account Access
Error Messages
Security
Agustin_NM's avatar
Agustin_NM
Explorer | Level 4

Hi,

I am new to this thread and I have the same issue. Dropbox can´t send sms for verification. I live in Spain.

mike561's avatar
mike561
Helpful | Level 5
2 years ago

Hi

I"ve signed in through another dropbox account as I can access my main account.  Dropbox say they are unable to send authentication to my phone.  is this a current issue with Dropbox generally? So far its taken almost 24 hours to get a response similar to what I can find on line, none of which is any help.  Any suggestions?  Dropbox isn't blocked on my phone and so far its always worked fine.  I have important info to access but am really stuck.  I'm in New Zealand - are responses on European time?

  • mike561's avatar
    mike561
    Helpful | Level 5
    2 years ago

    I see I made a spelling mistake there.  I Cant access my main account

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