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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
I have a dropbox account that I have been using for over a decade, but a few months back switched to google driver as my primary data backup and didn't pay much attention to my dropbox account. I had 2FA turned on my dropbox account and had dropbox logged into my phone and personal laptop.
Just 2 days back I switched to a new personal laptop. I cleaned out all accounts and data from my old laptop as I'll be giving it out in an exchange offer. Now, basically I'm logged into dropbox just on my android phone.
I am trying to login to Dropbox on my new laptop, but for 2FA, dropbox is neither sending OTP (is says sent, but none received) to my phone (same phone number), nor sending any prompts to approve. Unfortunately I never backed up the dropbox security codes either. I also don't see any option to disable 2FA in the phone app, or any other way to bypass the 2FA or get support. So, I am just stuck with dropbox access on my phone now, which makes it pretty much useless for me.
- Nancy
Dropbox Staff
Hi tintiniitk, I’m sorry to hear you’re having this issue.
Have you perhaps already opened a ticket with our support team about this? If not, please go here (while not logged in to any Dropbox account) and try to submit a support ticket.
Feel free to send me your ticket number afterwards, and I’ll assign your case to an agent.
Thanks!
Hi
If any of you do get these problems resolved I encourage you all to complete their feedback doc that arrives soon after they close your ticket rather than deleting it in annoyance. Some how feedback needs to get into the system that the lack of support and understanding is incredibly frustrating to us trying to get on with our work. One response every few days is appalling.
no doubt this text will put me up another level! woopdidoo.
Welcome to the club, tintiniitk. I was lucky enough to still have a PC with Dropbox active and was able to access the web to disable 2FA. I continue with it deactivated, since I don't trust it and also Dropbox has not yet recognized the failure of the 2FA system. Arrogance or ineptitude?
