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jonmchee's avatar
jonmchee
Helpful | Level 5
2 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
Account Access
Error Messages
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi tintiniitk, I’m sorry to hear you’re having this issue. 

 

Have you perhaps already opened a ticket with our support team about this? If not, please go here (while not logged in to any Dropbox account) and try to submit a support ticket. 

 

Feel free to send me your ticket number afterwards, and I’ll assign your case to an agent. 

 

Thanks!

mike561's avatar
mike561
Helpful | Level 5
2 years ago

Hi

If any of you do get these problems resolved I encourage you all to complete their feedback doc that arrives soon after they close your ticket rather than deleting it in annoyance.  Some how feedback needs to get into the system that the lack of support and understanding is incredibly frustrating to us trying to get on with our work.  One response every few days is appalling.

no doubt this text will put me up another level! woopdidoo.  

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