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realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines]. I logged in with this account, and it is connected to the dropbox of a regular empty account, not a paid account. Tell me the solution.
Account Access
Security
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there realjun97, sorry to hear you're having issues with this.

     

    Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

     

    Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? 

     

    Keep us posted!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Did you log into the other account to see if you can find your upgrade there realjun97? Was the upgrade completed through an iOS device or an Android one? 

         

        Did you receive an email with the receipt of your purchase by any chance?

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