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vlton24's avatar
vlton24
New member | Level 1
5 days ago
Solved

How contact Dropbox regarding a (potential) security issue?

Hello everyone,

how can I contact someone at Dropbox regarding a propably security related weird behaviour I just observed?

 

Thanks

Delete
Dropbox Passwords
Security
  • vlton24's avatar
    vlton24
    2 days ago

    Quick follow-up:

    With the great help from Dropbox support we found a perfect explanation for the observed behaviour. There are situations (like confirming the permanent deletion of files) where an expired password will be accepted as valid.

    Thanks for your help, everyone!

  • vlton24's avatar
    vlton24
    New member | Level 1
    2 days ago

    Quick follow-up:

    With the great help from Dropbox support we found a perfect explanation for the observed behaviour. There are situations (like confirming the permanent deletion of files) where an expired password will be accepted as valid.

    Thanks for your help, everyone!

  • vlton24's avatar
    vlton24
    New member | Level 1
    5 days ago

    > Support is only for paying users

    I don’t really need support – I’d like to report something that *might* turn out as a security issue. So I’d rather not write about it in public here.

    What’s the protocol here? Where can I report this?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Hey there, vlton24, happy Monday!

      If you don't mind, I'd be happy to send you an email in order for us to have a discussion privately.

      I'll be using your Community-linked email address, is that okay?

      Keep me posted! 

      • vlton24's avatar
        vlton24
        New member | Level 1
        5 days ago

        Hi Megan,

        thank you, yes, that’s totally fine. I think this will turn out as a mistake on my side anyways ;-)

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 days ago

      I am not aware of anything, sorry. All I can suggest is hoping somebody who works for Dropbox picks it up tomorrow. 

      Edit: actually you can try https://bugcrowd.com/dropbox 

  • vlton24's avatar
    vlton24
    New member | Level 1
    5 days ago

    Hello Mark,

    thanks for your reply. On /support I could only find a chatbot and a link to this community. That’s how I got here in the first place. What did I miss?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 days ago
      vltondropbox wrote:

      What did I miss?

      Support is only for paying users. 

      If you want to try and explain the issue here I may be able to point you in to a better direction :)

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