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usernameusername123's avatar
usernameusername123
Explorer | Level 4
10 months ago

I Accidently Deleted the Account Associated With My Work HelloFax/Dropbox Fax Account

I paired down my email acounts, I had three I was using daily. The email account I used for the hellofax / dropbox fax account was a gmail account and I removed gmail from that google account, thinki...
Account Access
Security
  • usernameusername123take2's avatar
    usernameusername123take2
    10 months ago

    Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi usernameusername123, thanks for bringing this to our attention.

 

Do you have the ticket ID from when you contacted the support team to locate it on our system?

 

This will help me to assist further!

  • usernameusername123's avatar
    usernameusername123
    Explorer | Level 4
    10 months ago

    Thank you Jay let me look for it one sec, I probably took a screenshot hold on

    • usernameusername123's avatar
      usernameusername123
      Explorer | Level 4
      10 months ago

      Ugh I can't find it, will have to resubmit and will come back and reply with ticket number

      Thank you!!!!!

  • usernameusername123's avatar
    usernameusername123
    Explorer | Level 4
    10 months ago

    It doesn't give a ticket number, only says it was submitted successfully; here is the screenshot

  • usernameusername123take2's avatar
    usernameusername123take2
    New member | Level 2
    10 months ago

    Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response 

    • Rafuchoropeza's avatar
      Rafuchoropeza
      New member | Level 2
      6 months ago
      How did you recover the account? What did you do?

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