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Forum Discussion
I am not able to receive the 6 digit code in my email
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Walter
Dropbox Staff
Dropbox Staff- Of course I would be grateful for that, waiting for your contact
Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you!
- Nancy
Hey HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.
Hi Nancy,
I don't think I have access to the support team? It said I can post to the community forum to try and get a solution. I haven't submitted any ticket
Hi Walter,
Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication.
I need to access the account but can't verify as the email was misspelled in set up.
Hi there, could you please contact me via my email as well? As I am having the exact same issue and I need to access DB for work purposes immediately. I have done all of the above steps and still no luck. I am also not receiving the code as some sort of notification. Please get back to me asap. Thanks
- Jay
Hi Umar Ikram, could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?
Hi Jay thanks for the prompt response. I do not see any steps to contact you or support in general. My previous attempts to try and get a hold of someone were also unsuccessful as I learned that the type of support I was looking for was reserved for a special category of DB account holders. Now, whilst we have a business account for the email in question, the email I am using now does not have access to those services. So I would very much appreciate it if you could contact me directly via this email so we can open up a channel of communication whereby you could assist me with this very urgent matter.
Thanks very much!
Hey Walter,
I am having the same issue as U7lo - trying to log into my work account but not receiving the code via email. I've done all the troubleshooting that U7lo did too. Can you help please?
(I'm logged in here on a personal account)
Many thanks,
Kieran
- Walter
Hey Walter,
Thanks a lot for getting back to me. I haven't raised a ticket (I don't have access to the account sadly). If you could be in touch via email that would be amazing.
Thanks,
Kieran
