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Forum Discussion

U7lo's avatar
U7lo
Explorer | Level 3
3 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    3 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Umar Ikram's avatar
Umar Ikram
New member | Level 2

Hi there, could you please contact me via my email as well? As I am having the exact same issue and I need to access DB for work purposes immediately. I have done all of the above steps and still no luck. I am also not receiving the code as some sort of notification. Please get back to me asap. Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Umar Ikram, could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?

  • Umar Ikram's avatar
    Umar Ikram
    New member | Level 2
    2 months ago

    Hi Jay thanks for the prompt response. I do not see any steps to contact you or support in general. My previous attempts to try and get a hold of someone were also unsuccessful as I learned that the type of support I was looking for was reserved for a special category of DB account holders. Now, whilst we have a business account for the email in question, the email I am using now does not have access to those services. So I would very much appreciate it if you could contact me directly via this email so we can open up a channel of communication whereby you could assist me with this very urgent matter. 

     

    Thanks very much!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      The steps I mentioned to contact support directly were in this post earlier. 

       

      This is the easiest route in order for the support team to help assist you, since you can use your business email directly there (without signing into the account), instead of another email, and they should be able to access the account details.

      • Umar Ikram's avatar
        Umar Ikram
        New member | Level 2
        2 months ago

        Jay! I found the post from earlier and have already began communicating with them directly from my business account. Thanks so much for your help!

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