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Forum Discussion

U7lo's avatar
U7lo
Explorer | Level 3
3 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    3 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey U7lo - sorry to hear you're having issues with this.

 

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

kie___'s avatar
kie___
New member | Level 2
2 months ago

Hey Walter,

 

I am having the same issue as U7lo - trying to log into my work account but not receiving the code via email. I've done all the troubleshooting that U7lo did too. Can you help please?

 

(I'm logged in here on a personal account)

 

Many thanks,

Kieran

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey kie___ - did you try contacting our support team from the affected account through this form by any chance?

     

    If you did and got a ticket from our system, please share it with us here.

     

    Otherwise, let me know and I'll send you an email from my end to investigate further. 

    • kie___'s avatar
      kie___
      New member | Level 2
      2 months ago

      Hey Walter,

       

      Thanks a lot for getting back to me. I haven't raised a ticket (I don't have access to the account sadly). If you could be in touch via email that would be amazing. 

       

      Thanks,

      Kieran

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        When you say you don't have access to the account, are you referring to the email address that's associated with the Dropbox account you're trying to access, Kieran? 

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