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claireb1's avatar
claireb1
Explorer | Level 4
12 months ago

I cannot see my device to sign out of it

Hi I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is alwa...
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  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for the reply, Claire.

     

    You don't need to quit the Dropbox app on your desktop, but sign out of it. Signing out will unlink the computer, if it's linked to the account.

     

    Can you try and let me know if it works?

claireb1's avatar
claireb1
Explorer | Level 4
Hi Jay
That is correct. I am on my phone so screenshot doesn’t attach here. But I have pasted the text. So it is not showing the main computer on the list. I have to select one to sign in on my laptop. It thinks 3 devices are already logged in which is true but it doesn’t show the third one that is in.


Select devices to sign out from
You can stay signed in on 3 devices.
Signing out won't delete any of your files.

Claires- New device I’m trying to log in with
• This device

iPhone
Last active in the last hour

iPad
Last active about an hour ago
Sign out
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

From what you posted, it states that 3 devices are logged into the account, which is two mobile devices and a desktop device. Are you not able to sign out of the desktop device already logged in via that page? 

 

Are you certain that this desktop is the same device, and that it isn't already signed in on the Dropbox desktop application?

 

Please could you upload a screenshot from a desktop machine in order to understand exactly what you're looking at.

  • claireb1's avatar
    claireb1
    Explorer | Level 4
    12 months ago

    Hi Jay

     

    I have attached the screenshot. The iPhone is linked, and the iPad is linked. Also my desktop is linked and not showing on this screenshot. The 'this device' is my laptop which I want to connect and unlink the desktop but that is not appearing.

     

    If the desktop was not linked, then I shouldn't have to unlink either of the iPad or the iPhone. 

     

    Thanks

    Claire

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the screenshot.

       

      Is this the same thing that you see when you login to your account online and go to the "devices" section in your security page?

      • claireb1's avatar
        claireb1
        Explorer | Level 4
        12 months ago

        Hi Hannah

         

        Yes, it only shows two devices logged in: my laptop and my iPhone. I had to log out of my iPad to connect to my laptop. 

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