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crover23's avatar
crover23
Explorer | Level 3
8 months ago
Solved

I cannot see my Dropbox support ticket

Hello, i oppend a ticket and i got the information, that the answer is in the support area. But in the support area, i cant find the ticket ore even a ticket area or message area:   Wher...
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Security
  • Jay's avatar
    Jay
    8 months ago

    That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

crover23's avatar
crover23
Explorer | Level 3
8 months ago

Hi Jay,

I've got an email with link and ticket id and with this link i can see the ticket when i use the link.

So my question is, that i can't see my tickets, when I login into my account?

I can see my tickets only, with the email-link, i have been send?

 

Davide

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

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