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Forum Discussion

zacofresh's avatar
zacofresh
New member | Level 1
28 days ago

I can't access any of my 3 email addresses to get the one-time code.

I made this over 10 years ago. I have been trying to get access to 3 of my email addresses, gmail, but its a lost cause. I am trying to recover all the music me and my friend made, he passed away in ...
Account Access
emails
Passwords
zacofresh's avatar
zacofresh
New member | Level 1

Yes, I would have songs on each account. But the disguisedreality one would most likely have more then the rest. And no it doesn’t ask for a code. And I have not attempted to have customer support help with this. 
PLEASEEE help me get in. 😓

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Thanks for sharing more details, zacofresh. You mentioned in your first post that you couldn’t get the code to log in. 

Can you send me a screenshot of what you see exactly when trying to sign in to one of these Dropbox accounts, so that I can take a look? Please make sure to hide your email address first, if it’s showing.

  • zacofresh's avatar
    zacofresh
    New member | Level 1
    24 days ago

    How do I send a screenshot!?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      23 days ago

      Hi zacofresh, you can copy and paste the screenshot in your next reply.

      • zacofresh's avatar
        zacofresh
        New member | Level 1
        23 days ago

         

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