You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jeh76255's avatar
jeh76255
New member | Level 2
6 months ago

I can't delete my account - Dropbox says my username and password don't match

Dropbox is saying my user name and password don't match when I try to permanently delete my account, but I'm not given any useful information beyond that. In other words, how do I fix it?

Account Settings
Error Messages
Security
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for posting on our forum, jeh76255. 

     

    If you try to reset your Dropbox password from this link, and then attempt to delete the account again, do you still get the same error? 

     

    Let me know.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content