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marianew24's avatar
marianew24
New member | Level 1
9 days ago

I can't login to my due to 2FA being set up on it

I am a part of an organization and was using Dropbox Sign for HR purposes. I have always been signing in using the Google Sign-in method since I received an invitation as a team member via email. All...
Account Access
Security
two factor authentication
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hi @mariatorporgames24, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

marianew24's avatar
marianew24
New member | Level 1
9 days ago

Hi Jay ,

Could you let me know if you have information regarding my ticket 24771026?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

    • marianew24's avatar
      marianew24
      New member | Level 1
      9 days ago

      JayThank you very much. Looking forward!

       

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