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DZ7's avatar
DZ7
Explorer | Level 4
2 years ago

I can't see the folders in my Dropbox that my boss has definitely shared with me. Can someone help?

Hello everyone, I've tried a few things, but I can't find the error.    I tried to connect two my private Account with the business account at the beginning. Maybe that caused my problem? Also, I ...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey DZ7, sorry to hear you're having issues with this.

 

Can you please let me know if you're using a personal account now or if you're part of a team account? 

 

When you say you can't see the folders your boss is sharing with you, are you not able to see them on your computer's Dropbox folder or also on the website?

 

Any additional information you can share is more than welcome! 

  • DZ7's avatar
    DZ7
    Explorer | Level 4
    2 years ago

    Hi Walter,

     

    thank you very much for your feedback and for asking. 

     

    I am a part of a team account.

     

    I see a folder with my name on it,but it's empty. It should show the other company folders.

    I can't see them anywhere. Not on the website, not in the app.

     

    When I accepted the invitation for Team Dropbox, I chose the "Link to private account" option. I have unlinked the link again. 

     

    Is there something else I can tell you?

     

    I really appreciate your help.

     

    Dzenita

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Dzenita! Hope it’s OK to jump in here.

       

      Are you seeing something more if you visit this page? Is there any trace of the files your boss should have shared with you there perhaps?

      • DZ7's avatar
        DZ7
        Explorer | Level 4
        2 years ago

        Hi Nancy,

         

        thank you very much for helping.

        No, I see nothing, when I go to the page. That's weird. 

        Have you ever had a similar problem?

         

         

         

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