You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NIV50's avatar
NIV50
Explorer | Level 3
5 months ago

I can't sign in to Dropbox, after losing access to my email address.

I LOST ACCESS TO ACCOUNT EMAIL AND BECAUSE OF THAT I COULD NOT RECOVER THE DROPBOX ACCOUNT
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Welcome aboard the Community, NIV50.

 

Even with no access to the linked email address, it’s still possible to enter your Dropbox account. 

 

What happens when you try to log in instead? Are you being asked for a one-time code perhaps? 

 

Let me know, and we’ll take it from there.

  • NIV50's avatar
    NIV50
    Explorer | Level 3
    5 months ago
    When i try to login only option is to send link to the email address
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Can you send me a screenshot of what you're seeing, while hiding your personal info? 

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