You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Huckle
5 months agoNew member | Level 2
I don't receive any code to my email address/linked devices to enter my Dropbox account.
I have a work log in [removed]
When I enter the password, it sends me to a 2-step verification screen. It states:
We sent a code to XX@xxx.xxx.gov.au and any devices you’ve linked to this account...
Nancy
5 months agoDropbox Staff
Hey Huckle, thanks for posting about this on our forum.
It looks like you're being asked for the one-time code (which is different to two-step verification).
To make sure we’ve checked everything, have you also looked at your email’s spam folder and added no-reply@dropbox.com to your email contacts?
If you have already and there’s still no code, feel free to reach out to our support team with these exact steps and send me your ticket number here afterwards.
Let me know how it goes.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!