You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CptDreadRoberts
4 months agoExplorer | Level 4
I got a message that asked for my Microsoft login but it doesn't work
I am trapped into using dropbox as i got a message from a penn county government agency. tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cann...
Hannah
4 months agoDropbox Staff
Hi there, @CptDreadRoberts, thanks for reaching out to the Dropbox Community.
Can you please give us an idea of what that message was?
Was it a legit message or is it possible that it was some kind of spam/phishing attempt?
A screenshot, hiding any personal info, would be really helpful, if you could send us one.
Thanks in advance!
- CptDreadRoberts4 months agoExplorer | Level 4
it was a legit message...it had a PDF attachment that i was trying to view. when i went to download it, it asked me to log into my microsoft account. it claimed it didnt find my account, and the other buttons didnt work
- Walter4 months agoDropbox Staff
Could you maybe send us a screenshot so that we can have a visual too @CptDreadRoberts?
Also, where exactly did you receive this email and how did the link look like?
- CptDreadRoberts4 months agoExplorer | Level 4
i would love to add the screen shots i took...but your camera thingy is the most confusing. it doesnt do the usual "browse your computer" to find the file. even though it says "insert/edit image" there is no insert feature....just source, description, dimensions, and constraints.
got it in drop box:
https://www.dropbox.com/scl/fi/znpdy7wvt22gdja359w3g/
well, i got the email in my Outlook. and the attachment looked like any other attachment...but it brought me to dropbox
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!