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CptDreadRoberts's avatar
CptDreadRoberts
Explorer | Level 4
4 months ago

I got a message that asked for my Microsoft login but it doesn't work

I am trapped into using dropbox as i got a message from a penn county government agency.  tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cannot find it. and the other buttons dont work!!!!

why isnt microsoft opening...why do i even need it?  why isnt this simpler?  why am i asking why?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, @CptDreadRoberts, thanks for reaching out to the Dropbox Community.

     

    Can you please give us an idea of what that message was? 

     

    Was it a legit message or is it possible that it was some kind of spam/phishing attempt?

     

    A screenshot, hiding any personal info, would be really helpful, if you could send us one.

     

    Thanks in advance!

    • CptDreadRoberts's avatar
      CptDreadRoberts
      Explorer | Level 4

      it was a legit message...it had a PDF attachment that i was trying to view. when i went to download it, it asked me to log into my microsoft account.  it claimed it didnt find my account, and the other buttons didnt work 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Could you maybe send us a screenshot so that we can have a visual too @CptDreadRoberts

         

        Also, where exactly did you receive this email and how did the link look like?

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