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Pecata666's avatar
Pecata666
Explorer | Level 3
3 months ago

I haven't received the two-step verification code to my email

Hi i cant reiceve two-step verification code for one of my accounts.Is it possible that account can be banned and how i can chek it acc name is [personal information removed per the Community's Guidelines]

Account Access
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Pecata666, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your contacts list and list again with the login? Make sure to also check your junk/spam folder.

     

    Are you using a public email provider, or a private business domain?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Is this a private email domain or a public one that others can create (like Gmail)?

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