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mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
Account Access
Account Settings
Permissions
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey xleong91, sorry to see you're having trouble accessing your account.

 

Have you taken a look at the info here, to see if you find something helpful?

xleong91's avatar
xleong91
Explorer | Level 3
2 years ago
Yes already checked through all the Q&A but nothing can help because i dont have my old recovery phone number and i dont remember recovery code
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear this, xleong91. 

     

    In the past, did you have the Dropbox desktop app installed on any of your computers perhaps? If yes, please check if the local Dropbox folder is still available there. You may be able to access your Dropbox files this way, and transfer them to another location on your device.

    • xleong91's avatar
      xleong91
      Explorer | Level 3
      2 years ago
      Hi unfortunately i dont..
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi xleong91, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to enter an email address that you can access, followed by your details.

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