I reset my security keys and now I get an error when trying to re-add them

Question

Hello, 
&nbsp; 
I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added and I get a&nbsp; "key already registered" or "Key not found." error when trying to add them. The keys work perfectly anywhere else. 
&nbsp; 
Any suggestions? 
Thank you!

Hannah · Answer

Hey nadavs, thanks for reaching out to us and sorry to see you're having this issue.
&nbsp;
Would you mind turning 2FA off and then back on, to see if that helps?
&nbsp;
Make sure to try re-adding the security keys while using a different browser or a private browsing window as well.
&nbsp;
Let me know how it goes and we'll take it from there.

nadavs · Answer

Hello Hannah,&nbsp;&nbsp;Unfortunately, it didn't work. I am still getting the same errors.&nbsp;

Hannah · Answer

I see, thanks nadavs.
&nbsp;
Can we send you an email, so we can take a closer look?

nadavs · Answer

Yes, you may.

Hannah · Answer

Thanks, nadavs, I just emailed you, so I'll see you there.

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I reset my security keys and now I get an error when trying to re-add them

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