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thetompi's avatar
thetompi
New member | Level 1
7 days ago

I'm being asked to enter a valid email address on my Android mobile app and I can't sign in.

Hi everyone. I get "Please enter a valid email address." on android 5.1.1. The email eddress is good, on a desktop pc, i can login. I've tried everything, even changed the ROM on the device. Please help me. Thank you.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey thetompi, thanks for posting this here on our forum. 

    Can you please reinstall the Dropbox app, if you haven’t tried this already? After that, please double check that both your email address and password don't contain any sort of typos or other characters.

    Also, what’s your current plan? Is it possible you’re on the free Basic plan and you already have 3 devices linked

    Let me know how it goes.

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