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Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
Most of the things you can do with Dropbox online happen on www.dropbox.com. www.dropbox.com is the only domain where Dropbox will ever ask for private information like the email address and password for your Dropbox account. Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.
Official email from Dropbox
If you receive a communication that looks like it’s from Dropbox but doesn’t come from one of the domains listed, please be careful as it may contain malware or be a phishing attempt.
- All email from employees, support staff, and some service-related email (such as email verification, password reset confirmations, and Dropbox research study invitations) are sent from docsend.com, dropbox.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropbox.zendesk.com
- All Dropbox business related email originates from dropbox.com or dropboxpartners.com
- All promotional and tip emails originate from docsend.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropboxteam.com
Salutations. I just got an email from no-reply AT em-s.dropbox.com asking to finish setting up my account (which is years old) so that files can finish downloading (not expecting anything). Is this spam? Thank you in advance, Brendan.
- Megan
Dropbox Staff
Hi DoctorRodrigo, I hope you're doing well!
Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here.
Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore?
Keep me posted!
I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.
From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a DocumentHi,
You have received a secured document via Dropbox
Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.
Preview Document
Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.
- My husband received exactly the same message on the same date. We’ve never heard of R & J Palmer. I think it’s a scam.
- Hannah
Hey Rowancorner, sorry to hear about this.
If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com.
The team will know what to do about it, if it's fraudulent or a scam.
did receive the same mail
it also claims my dropbox is full an will not be synch any more
but as a matter of fact it is not fullthxx
Heinrich
I just received an email, purportedly from Dropbox although I'm inclined to think it's a scam. However, after browsing through the forum, I noticed others with more or less the same complaint and getting replies (whether from Dropbox or just superusers answering questions, I don't know) that attempt to justify email marketing content that is clearly awful, based on a fear strategy. I'll paste the full communication of what I received (mind you, this is the first email I've gotten from Dropbox except for the ones they sent when I signed up):
Subject line:
Eligibility confirmed: username, you'll lose access to your files if you don't act soon!Email Content:
Notice: Your files are about to stop syncing, username.
Here's access to up to up to 3 TB (3,000 GB) of space.There's limited space available in your Dropbox. Even adding just one more file might stop your account from syncing and being able to access them when you need to.
View your accountAs a professional copywriter, I can assure you that NO ONE appreciates receiving an email with the above subject line, no matter the offer. The email content is hardly any better, with its pushy sales tactic. If this came from an ad agency's creative team, I suggest dropping them immediately. This is low-class scaremongering and scammer-level writing. It even has a grammatical error (to up to up to).
Marketing emails are effectively a knock on someone's door. A business shouldn't be knocking with THAT (a threat, basically) if it hopes to get people to open their virtual door and act welcoming. Honestly, I'm surprised at the terrible communication, as Dropbox is a pretty good service overall. I'd hate to see it ruin the goodwill it has managed to accumulate due to bad email marketing. Sadly, oftentimes a single misstep can wreck a record of sound decisions ("I'm telling YOU. RIGHT. NOW. ... That [profanity removed] is NOT real!"). 🤣
Marketing emails are generally trashed without a glance and it's a victory to get people to even open them. Dropbox needs to rethink its strategy and steer clear of any wording that sounds pushy or anxiety-inducing if it wants users to open emails, read, engage, and click through (email-savvy people avoid links since there's always a chance it's a phishing attempt, so maybe rethink that, too). Here's a tiny bit of help to get started (not mine and not selling anything, just something I downloaded a while ago to get some pointers): [link removed]
So, that's my long-winded way to ask... was this a phishing email? (If it was, sorry Dropbox. My bad.)- Megan
Hi madcopy, welcome to our Community!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more?
Keep me posted!
Hi, Megan!
Thank you for taking the time to reply.
I think it is coming from a dropbox domain. Here is the information from the email:
from: Dropbox <no-reply@em-s.dropbox.com>
to: [removed per Community Guidelines]
date: Sep 8, 2023, 8:25 AMsubject: Eligibility confirmed: mad, you'll lose access to your files if you don't act soon!
mailed-by: email.dropbox.com
signed-by: dropbox.com
Don't get me wrong, I'm not frothing at the mouth or anything of the sort but 1) the style was a bit jarring 2) phishing emails get better and better at spoofing email addresses all the time, plus 3) the grammatical error (which used to be a dead giveaway for those kinds of emails but they've learned from their errors), all of it together added up as "suspicious." I did the only thing I could think to do after a Google search that led me to similar complaints posted on the forum back in 2022.
Let me know if there's any other information I can provide.
Again, thank you for your time!
I rarely use Dropbox. I recently got a suspicious email from "Dropbox". It is from
And they say I have got a shared file waiting for me.
I'm afraid to click on it due to possible virus. Who should I send this to?
- Jay
Hi chrogers2000, I've merged you to this post to keep similar queries together. Please read this post for more info.
I don't know what board to choose. I am desperate. I got an email saying there was a shared file waiting for me. I clicked on the button in the email and it brought me to dropbox. I couldn't find a file. I'm very worried that the email was fraudulent. AND VERY IMPORTANT - now I cannot find the two external hard drives that used to be located on my desktop. I think it's related to backups, but I really have almost no idea how backdrop works. WHERE ARE MY DRIVES and the very important files that are in them. PLEASE SOMEONE help me. I desperately wish I could speak to a person, but I cannot find anyway to do that. PLEASE HELP!!!! Mostly I want to find my hard drives and get them off dropbox and back onto my desktop.
- Megan
Hi Njl7, let's jump right into this!
Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here.
Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives there?
Keep me posted!
Hi Megan,
I am communicating with someone via the Facebook Messages thing. Is that you??
I received an email from no-reply@em-s.dropbox.com that said I had a shared file waiting for me. Has anyone else gotten this? Is this a valid email address from Dropbox?
So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?
I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.
From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."
I received an email notification that there was a "Shared File waiting for you". When I went to click on it, it was a file shared with me from 2020. Is there a reason I would've received that notice today about it?
I got an email saying I've got a shared file waiting for me and that I should click the button below to check it out. When I did that and got to dropbox there was NOTHING new that I could see. I use dropbox very rarely and not I'm afraid that I might be a victim of fraud or phishing or whatever the word is. How can I know for sure. I wish I could talk to someone on the phone about this. Is there a support phone number??? Thanks!
- Hi DropBox,I got an email today from no-reply@em-s.dropbox.com indicating that I had gotten a file that someone shared with me but it didn't indicate the sharer's email address. I would never click on that link so I logged in because I am not expecting a shared file at all and was surprised by this notification.While logged in after that with my email address I use for dropbox, I did not see any recent file tthat had been shared with me. The last thing under "recent" was a long time ago.Was this a spam email or how do I see the most recent thing shared with me? Again when I look under recent shared files that last file was dated 2022.Thank you!Thanks!
I received the same email on my gmail but I only have a Dropbox account associated with outlook email. Something is definitely off. Gmail also shows that it is verified by the sender. Reporting it as spam.
Got an email this morning with the subject "Files shared with you" from no-reply@em-s.dropbox.com with a "continue" button to click to the shared files. I searched and got different results regarding the email address being legit. At any rate, I am an infrequent user with a basic account and there doesn't seem to be anything new in my account, checked on my computer. I have not clicked the link from the email. Why would Dropbox send this message if there is no new activity? It seems suspicious, and wondering if it is scam.
I got the following email:
Its from <no-reply@em-s.dropbox.com> and it came into my priority folder. It's fake right?
Thanks in advance
