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pellen's avatar
pellen
New member | Level 2
4 months ago

Issue with reusing email from deleted account

Hello,   I have two problems. First, I deleted a basic account for which I used my consulting email address. I would like to use that address to join another team but Dropbox said that the email ...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey there @pellen - sorry to hear you're having issues with this.

 

As for the first issue, note that this means that there's already a Dropbox account associated with the email address you used and that you probably didn't delete the account in the first place. Have you tried signing into the account instead?

 

When it comes to the second issue, you'll need to contact the team's admin and ask them to convert your account back to an individual one.

 

I hope this helps and please let me know of any updates! 

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