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Forum Discussion

Jose45's avatar
Jose45
Explorer | Level 3
2 months ago

I've tried many times to access Dropbox, but I don't receive the code via email.

When I try to access my account (mobile or web) it said that I will receive a code in my email, but I´ve never receive anything, even I double check spam and add the no_reply email to my contacts. I ...
Account Access
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, Jose45! 

 

From what I understand, this is regarding another Dropbox account and not the one you see here, correct?

 

Is the email address of the account in question personal or does it belong to a work domain? If the latter, is it possible it’s blocking Dropbox emails, in general? 

 

Let me know what you find, and we’ll go from there.

Jose45's avatar
Jose45
Explorer | Level 3
2 months ago

Hi Nancy, you´re right is from another account (personal) from yahoo domain, do you want me to post the account? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Jose! This is a public forum, so please don’t post your personal info here.

     

    I can log a ticket for you and we can investigate this internally. Let me know if that’s alright.

    • Jose45's avatar
      Jose45
      Explorer | Level 3
      2 months ago

      It´s ok, please go ahead an raise the ticket, in the meantime, from my side, what else can I do?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the cooperation Jose45 

         

        I've just sent you an email to have a further look, so please take a look at your inbox and we'll take it from there. 

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