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Forum Discussion
Login Difficulty due to 2FA (can't access email)
I have a DropBox Plus Account that my credit card is being billed for at $11.99 per month.
It is set-up with two factor authentication, with the access code being sent to my prior work email.
I can no longer access that email, so I am unable to get the code in order to log into that DropBox account.
How can I fix this?
- Walter
Dropbox Staff
HI there Rich K - sorry to hear you're having issues with this.
Can you clarify if you have access to any device that you had previously used with that Dropbox account or if you have access to the emergency backup code perhaps?
Let us know more and we'll take it from there, Rich.
I accessed the account using my former work laptop and no other devices.
I no longer have access to that, I am using a new laptop.
My account settings may list a cell phone, which I can still access.
I can also provide the username email and the password to that account.
If accessing the existing account is a problem, then an option may be deleting it.
I can set-up a new DropBox Plus account and upload the file folders to that.
The difficulty is that since I cannot login to that account (due to the two factor authentication problem), I cannot use it and I continue to be billed for it.
Any help you can provide would be appreciated.
- Hannah
Hey Rich K, sorry to hear about this issue.
I would suggest reaching out to our support team directly.
To do that, you'll need to open a private browsing/incognito window on your browser and go to this page, where you can fill out the form and submit your request.
Just make sure that you put in an email address you can actually access.
Let me know if you come across any issues!
