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Forum Discussion
My account has been hacked and I need help
My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic.
Please please please DROP...
I have - three times. No one is responding. I utilize this account for business. This is unacceptable. When submitting the form it says that the response will be in 1-2 business days. That is not ok - I see the email that it has been changed to. The password has been changed. The only reason I can see this is because i am still logged in with the desktop app. This needs to be rectified now.
- Rich
Super User II
I have - three times. No one is responding.
Don't keep opening new tickets. Each time you open a new ticket, you're moving yourself back to the end of the queue. You need to be patient and wait for a response.
What are the ticket numbers for the tickets you've already created?
- Mark
When submitting the form it says that the response will be in 1-2 business days. That is not ok
If you are a paid member it is often quicker, however, free users will take longer to reply to.
