You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nodesk's avatar
nodesk
Helpful | Level 5
9 months ago

Is there an ultimate recourse for 2FA deactivation ? (entirely locked out of my account)

Hi there,   The situation is simple: I used to have dropbox and stopped using it years ago. Now i'd like to come back. I have lost access to my account and have no recovery option available at all....
  • nodesk's avatar
    nodesk
    9 months ago

    Bumping the thread for future readers in search of a definitive/authoritative answer on that question.

     

    Dropbox support finally gave me an unambiguous answer, and it's a no.

    They do not have a process for unlocking accounts if you lose all your means of access as described in my original post. So, if you do, you're done.

     

    Excerpt from the exchange I had with them (translated from the original language):

    """

    For security reasons, we can't disable 2FA for you because your email address isn't proof enough of your identity. If you can't use your 2FA code and don't know you recovery codes, we can't help you in accessing your dropbox account

    """

     

    Note that there is still some wiggle room where they say "your email address isn't proof enough", when I told them I could provide much, much more proof of identity and ownership of the account, BUT it seems to me that their internal processes stop there when it comes to account recovery for reasons other than death of a user (see prior messages in this thread for details on that).

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!