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Davidm47's avatar
Davidm47
New member | Level 2
3 months ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox. It contains all my business files and family photos, so it's very important? . How can I recover it, please? ...
Account Access
Create or delete account
Security
Davidm47's avatar
Davidm47
New member | Level 2

Hello, thanks for your answer.

When I try to sign in i see :

This account is deleted
Please sign up with a new account or wait 16 days to re-register with your current email address.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Was it part of a business account? If so the Team Admin can possibly recover it. 

 

If it was deleted for inactivity etc. then no its not recoverable I'm afraid. 

  • Davidm47's avatar
    Davidm47
    New member | Level 2
    3 months ago

    I was a business account but then i moved to basic. 

    But i dont think i were innactiv during 1 whole year beaucause a few months ago i've check my account 

    So why they've deleted it ? 

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      When did you get deleted by the team admin, Davidm47? Was it in the past 7 days?

      • Davidm47's avatar
        Davidm47
        New member | Level 2
        3 months ago

        Hello, what do you mean by the Team Admin ?

        I'm the only user of this account, i don't have team or anything. 

        I don't know when it was deleted, i've seen that now but never received any mail to tell it were about to deleted it 

        Thanks again for your time

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