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Forum Discussion
My account was hacked
PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
Hi all,
I have a customer that have emails hosted by O365. Hi account has been hacked and a Dropbox account has been created with this email.
This Dropbox account was created by the hacker to host files and send links to all his contacts.
How can I ask Dropbox to remove this account?
The hackers have enables the 2 auth methods and I can't connect on Dropbox account...
I found non link to contact the support directly...
Thanks for your help
Thierry
- Hannah
Dropbox Staff
Hey Thierry67, really sorry to hear about this.
Does your customer still have access to their email address?
If so, make sure to ask them to submit a help request to our support team through this page; they'll be able to assist them further.
Make sure they/you use a browser that's not signed in to any Dropbox account or an incognito window.
Hi,
Yes all his email part is safe now.
I will send a request on this link and prevent end customers (he don't speak english 🙂 )
Best regards
Hannah I have submitted a ticket via that link now. Our situation is like someone else previously mentioned in this forum: our employee had his O365 account compromised, the attacker created a Dropbox account and is hosting malicious content in that Dropbox and sending it out as if it were from our employee.
