We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
My account was hacked
PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
Hi all,
I have a customer that have emails hosted by O365. Hi account has been hacked and a Dropbox account has been created with this email.
This Dropbox account was created by the hacker to host files and send links to all his contacts.
How can I ask Dropbox to remove this account?
The hackers have enables the 2 auth methods and I can't connect on Dropbox account...
I found non link to contact the support directly...
Thanks for your help
Thierry
Hannah
Dropbox Staff
Dropbox StaffHey Thierry67, really sorry to hear about this.
Does your customer still have access to their email address?
If so, make sure to ask them to submit a help request to our support team through this page; they'll be able to assist them further.
Make sure they/you use a browser that's not signed in to any Dropbox account or an incognito window.
Hi,
Yes all his email part is safe now.
I will send a request on this link and prevent end customers (he don't speak english 🙂 )
Best regards
Hannah I have submitted a ticket via that link now. Our situation is like someone else previously mentioned in this forum: our employee had his O365 account compromised, the attacker created a Dropbox account and is hosting malicious content in that Dropbox and sending it out as if it were from our employee.
