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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Thierry67, really sorry to hear about this.

 

Does your customer still have access to their email address?

 

If so, make sure to ask them to submit a help request to our support team through this page; they'll be able to assist them further.

 

Make sure they/you use a browser that's not signed in to any Dropbox account or an incognito window.

Thierry67's avatar
Thierry67
Explorer | Level 3
2 years ago

Hi,

 

Yes all his email part is safe now.

I will send a request on this link and prevent end customers (he don't speak english 🙂 )

 

Best regards

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