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Manolo6's avatar
Manolo6
New member | Level 2
9 months ago

No access to the email to get security code to sign in

I know my Dropbox password, but I don't have access to my email address. When trying to log in, it asks me to enter a validation code, which they send to the email to which I do not have access. What...
Account Access
Security
kmagic's avatar
kmagic
New member | Level 2

I know my login user name and password.  However, it is a very old account that I have not accessed in awhile. When I go to login it then sends a verification code to the email on file for me to enter in to gain access. The problem is that the email address was closed down awhile ago. So I will not be able to get the code. There doesn't seem to be any other way for me to fix anything because I can't get access to anything to change it. 

 

Please advise.

 

Thanks

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Hi kmagic 

 

The only way you may be able to do this is via Support, however, how long ago did you access the account? Was it over 12 months? If so the data on it would have now been deleted due to it being inactive. 

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